Based in Brisbane, Andy Pudmenzky is a marketing consultant with over two decades of experience in web technologies, marketing, graphic design, theatre audio / visual and event management. | More...
The time between a storage unit reservation and move-in day is a great opportunity to make the most of a new storers onboarding experience with you. After all, a memorable customer journey means the customer will be more likely to recommend you to their friends, and leave your business a favourable review on Google.
Besides, not everyone has used storage before – so it’s a great time to provide useful information, as well as gently up-sell some of your add-on services that they may not have considered.
Not if you use software to do the work for you! Self storage management software such as Storman Software is perfect to handle this type of thing.
Just setup a series of notices (emails) in Storman that trigger X days after the reservation is made (or X days before the move in date) so that they send in sequence.
I currently assist a number of self storage companies in Australia & New Zealand with their customer journey mapping and storer onboarding experiences. Keen to get started? Please get in touch or find out more.
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